Customs House Brokerage Coordinator

About the role

The Customs House Brokerage Coordinator supports the Head of Department and the CHB Compliance Lead to ensure that all customs activities meet UK AEO accreditation standards and comply with HMRC regulations. You will work closely with internal teams and customers to maintain high‑quality customs compliance across the organisation.

Key responsibilities

• Maintain and update SOPs related to AEO requirements and stay informed on regulatory changes.
• Assist customers with customs compliance while ensuring BDP International meets HMRC and other regulatory obligations.
• Advise internal departments on import/export requirements, especially new UK processes.
• Support the HoD/Compliance Lead with authorisation applications and ongoing maintenance.
• Conduct monthly file audits to sustain AEO accreditation and manage the POA database.
• Escalate issues to management, contribute to meetings, and identify service‑quality improvements.

Required profile

• Preferably a BS/BA degree (not mandatory).
• 2‑3 years of experience handling import trafficking functions with a freight forwarder or broker.
• Licensed Customs Broker preferred.
• 1‑3 years of customer‑service experience.
• Ability to handle confidential information and work in a fast‑paced office.
• Strong teamwork attitude and leadership potential.

Required skills

• PC literacy.

What we offer

• Competitive salary based on experience.
• Full benefits package, matching 401(k), tuition reimbursement.
• Casual dress environment.