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Skills
Experience
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including cancellations, refunds and payment processing, ensuring compliance with company policies. Executed proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated cross‑functionally with technical and sales teams to meet business goals while maintaining high service quality.
Education
AP Degree in Service, Hospitality and Tourism Management
Languages
Danish
fluent
English
fluent
Somali
fluent
Last updated: 1 week ago