Unlock this candidate profile
Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.
Skills
Experience
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention initiatives, improving loyalty rates and driving revenue. Collaborated cross‑functionally with various departments to meet business goals and maintain high service quality.
Education
AP Degree in Service, Hospitality and Tourism Management (currently studying)
Languages
Danish
native
English
fluent
Somali
intermediate
Last updated: 1 week ago