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Skills
Experience
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated cross‑functionally with other departments to meet business goals and maintain a positive brand‑aligned customer experience.
Education
AP Degree in Service, Hospitality and Tourism Management (currently studying)
Languages
Danish
native
English
intermediate
Somali
intermediate
Last updated: 1 week ago