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2 years of experience

Skills

Customer Success Sales Omnichannel Support Problem Solving Technical & Admin Teamwork Organization Social Skills Performance & Efficiency Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking Reporting & Documentation Cross‑functional Collaboration

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Executed proactive upselling and subscription billing tasks, driving revenue while maintaining high customer satisfaction. Collaborated across departments to ensure policy compliance, security procedures, and seamless cross‑functional workflows. Monitored satisfaction metrics, improved loyalty rates, and delivered consistent, culturally aware customer care.

Education

AP Degree in Service, Hospitality and Tourism Management

Languages

Danish

native

English

fluent

Somali