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Skills
Experience
Operations Customer Expert
YouSee
2017-03 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
Education
AP Degree in Service, Hospitality and Tourism Management (currently studying)
Languages
Danish
fluent
English
intermediate
Somali
intermediate
Last updated: 1 week ago