Unlock this candidate profile
Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.
Skills
Experience
Customer Service Agent
Emarat Company (Apple Account)
2023-04 -
Handled customer inquiries related to Apple products, registering and tracking each request through the internal system. Coordinated between customers and internal departments such as logistics and technical support to ensure timely resolutions. Followed up with clients after service to verify satisfaction and maintain high service standards. Utilised strong communication and problem‑solving skills to address complex issues under pressure.
Customer Service Agent
Laurel Insurance Clinic
2022-01 - 2023-12
Managed patient reception, scheduled appointments and acted as the first point of contact for clinic visitors. Handled insurance approvals by liaising with medical insurance companies and entered all records into the clinic’s system. Ensured smooth workflow within the clinic by coordinating with medical staff and administrative teams. Applied attention to detail and time‑management skills to maintain accurate records and timely service.
Customer Service / Sales
Milan Store
-
Assisted customers with product inquiries and purchases, providing professional support and resolving issues effectively. Maintained a positive customer experience and supported daily store operations, including inventory and sales reporting. Demonstrated adaptability to new software and systems while working under pressure in a fast‑paced retail environment.
Education
Ain Shams University – Faculty of Arts
Last updated: 2 hours ago