Account Manager – SMB Partners

About the role

As an Account Manager for Small and Medium Business (SMB) partners, you will drive hyper‑growth for Glovo’s marketplace in Kenya. You will combine commercial hustle with data‑driven insights to expand partner portfolios, optimise operations and increase profitability.

Key responsibilities

• Conduct high‑volume outreach (≈40 calls per day) to SMB partners to pitch growth initiatives and resolve operational issues.
• Align daily activities with strategic priorities set by the SMB Lead, balancing revenue generation (e.g., upselling Glovo Ads, co‑funded promotions) and operational health (e.g., reducing prep times, fixing cancellation rates).
• Own a dedicated portfolio of high‑potential SMB accounts, managing order volume, GMV and average order value.
• Identify and negotiate expansion levers such as co‑funded marketing campaigns and in‑app visibility solutions.
• Collaborate with cross‑functional teams to ensure seamless store onboarding, catalog accuracy and performance tracking.

Required profile

• Strong commercial mindset with a passion for data‑driven decision making.
• Excellent communication skills and ability to build lasting relationships with merchants.
• Proactive, results‑oriented and comfortable working in a fast‑paced environment.

Required skills

What we offer

• Opportunity to shape the growth of a leading quick‑commerce platform in Kenya.
• Dynamic, purpose‑driven culture focused on talent development.
• Exposure to a multi‑category marketplace serving millions of users.