Administrative Services Associate

About the role

CloudFactory is seeking an Administrative Services Associate to provide day‑to‑day administrative support across travel coordination, contract administration, operations service‑desk requests, and employee engagement activities. The role ensures operational data, documentation, and internal communications remain organized and up‑to‑date while collaborating with teams across the business.

Key responsibilities

• Coordinate business travel, including flights, hotels, visas, insurance, and travel‑related documentation while adhering to company policies and budgets.
• Manage contract issuance and asset administration, ensuring accurate and timely delivery of contracts and maintaining related records and metrics.
• Support the operations service desk by aligning processes with best practices, analyzing metrics, resolving issues, and documenting troubleshooting steps.
• Assist with operations data collection, analysis, and reporting, maintaining databases and contributing to dashboard creation.

Required profile

• Strong organizational and detail‑oriented mindset.
• Ability to work collaboratively with cross‑functional teams.
• Excellent written and verbal communication skills.
• Proactive approach to identifying and solving operational challenges.

Required skills

What we offer

• Opportunity to gain broad operational experience in a fast‑scaling, mission‑driven organization.
• Collaborative, inclusive culture focused on impact and personal growth.