Billing Officer

About the role

We are seeking a professional, customer‑focused, and detail‑oriented Billing Officer to join our team. The Billing Officer will ensure patients enjoy a seamless experience from entry to exit by providing accurate information on services, pricing, and invoicing while efficiently managing cash and insurance payments.

Key responsibilities

• Provide patients with accurate information regarding services, pricing, payments, and billing procedures.
• Prepare and process accurate patient bills for diagnostic imaging services.
• Verify patient details, requested services, applicable charges and payment requirements before billing.
• Receive and accurately process cash, card, mobile money, insurance, and other approved payments.
• Process insurance payments and ensure required documentation is complete and accurate.
• Issue receipts and maintain proper payment documentation.
• Respond promptly to patient billing and payment queries.
• Assist with daily billing and payment reconciliations.
• Identify and escalate billing errors, missing charges, and payment discrepancies.
• Maintain confidential billing and payment records in accordance with centre policies.

Required profile

• Diploma in Health Records or an equivalent qualification.
• CPA Part II or equivalent accounting qualification (advantageous).
• Minimum two years’ experience in a similar role within a healthcare environment.
• Basic understanding of billing, financial transactions, and payment reconciliation.