Business Administrator – Operations

About the role

The Business Administrator – Operations provides comprehensive administrative and operational support to the Business Owner, ensuring smooth day‑to‑day running of the warehouse, production, shops and deliveries. This role relieves the owner of routine operational pressure so they can focus on growth, sales and marketing.

Key responsibilities

• Coordinate daily business administration and operational activities.
• Monitor warehouse operations, production activities, stock movements and dispatches.
• Track customer orders, deliveries and resolve outstanding operational issues.
• Follow up with staff, suppliers, riders and other service providers to ensure task completion.
• Monitor staff attendance, punctuality, performance and accountability.
• Assist with purchasing activities and supplier follow‑ups.
• Maintain accurate operational records, documentation and prepare regular reports.
• Manage the Business Owner’s calendar, meetings, priorities and follow‑ups.
• Identify operational gaps, inefficiencies and recurring problems, investigate causes and recommend solutions.
• Develop simple systems, checklists and tracking tools to improve efficiency.
• Escalate sensitive or high‑risk matters requiring the Business Owner’s direct attention.

Required profile

• Minimum 2 years of experience in business administration or operations.
• Strong organisational and coordination abilities.
• Ability to monitor multiple processes and follow up on pending tasks.
• Excellent communication skills and ability to work independently.
• High level of confidentiality regarding business, financial and personnel information.

Required skills