Concierge & Front Office Services Specialist

About the role

We are seeking an elegant, service‑oriented Concierge who will be the first point of contact for guests, clients and staff, delivering a premium experience that reflects our brand standards.

Key responsibilities

• Welcome and assist visitors, clients, staff and executives with courtesy and discretion, maintaining a premium professional image.
• Maintain an immaculate reception area that reflects a five‑star environment.
• Handle incoming calls, emails and correspondence efficiently, ensuring prompt responses.
• Manage guest and staff sign‑ins, visitor badges and appointment schedules in coordination with the Facilities team.
• Provide concierge‑style assistance, arranging transport, meetings, refreshments and special requests.
• Anticipate the needs of guests and staff to ensure smooth front‑of‑house services.
• Build strong relationships with vendors, drivers and service providers to support high‑quality experiences.
• Stay up‑to‑date on office amenities, dining and hospitality options for staff recommendations.
• Support the Facilities team with daily administrative and operational tasks.
• Assist in event coordination, office hospitality setups and meeting‑room preparation.
• Monitor inventory and order supplies for front office and staff areas.
• Maintain accurate visitor logs, reports and front‑desk documentation.

Required profile

• Impeccable grooming and presentation.
• Strong sense of ownership, discretion and accountability.
• Service‑driven mindset with a passion for excellence.
• Cross‑cultural awareness and ability to work in a multinational environment.
• Flexible, solution‑oriented and able to anticipate needs before they arise.

Required skills

• Google Workspace
• MacOS
• Hospitality or property management systems