Customer Care & Receptionist

About the role

Vayacom Limited is looking for a friendly and organized Customer Care & Receptionist to join its Nairobi office. This full‑time position blends front‑desk duties with customer‑service support, ensuring visitors feel welcomed and clients receive prompt assistance.

Key responsibilities

• Answer and route incoming calls to the appropriate departments.
• Greet and assist visitors, maintaining a professional reception area.
• Respond to customer inquiries via phone, email or chat about service issues, billing and general questions.
• Assist customers with account setup, upgrades, renewals and cancellations.
• Handle billing queries, process payments and explain service details.
• Schedule and coordinate installations and maintenance visits with technicians.
• Maintain accurate records of customer interactions and service requests.
• Manage front‑desk operations, including visitor logs and correspondence.
• Support customer retention by offering solutions that reduce cancellations.

Required profile

• Diploma in Customer Service, Business Administration, Communications or a related field.
• Minimum 2 years of experience in customer service, front‑office or administrative roles.
• Strong communication and interpersonal abilities.
• Ability to work well within a team and handle multiple tasks.
• Professional, polite and customer‑focused attitude.

Required skills

• Proficiency in Microsoft Office applications.