Front Desk Receptionist – Boutique Hotel

About the role

Fair Acres Boutique Hotel is seeking a professional, friendly, and customer‑focused Receptionist to be the first point of contact for our guests. You will manage daily front‑office operations, ensure smooth check‑in and check‑out processes, and support the reservations team in a fast‑paced hospitality environment.

Key responsibilities

• Greet guests, handle arrivals and departures, and provide accurate information about hotel services.
• Manage reservations, cancellations, and modifications using the Hotelwise system.
• Answer phone calls, respond to email inquiries, and coordinate with other departments to fulfill guest requests.
• Maintain a tidy and organized reception area, ensuring all documentation is up‑to‑date.
• Process payments, issue invoices, and handle cash transactions securely.

Required profile

• Diploma or degree from a recognized hospitality institution.
• Minimum three years of experience in front‑office or reservations roles.
• Professional appearance, strong communication skills, and a guest‑centric attitude.
• Ability to work efficiently in a high‑traffic, fast‑moving environment.

Required skills

• Proficiency with the Hotelwise Hotel Management System.