Front Office Sales Representative

About the role

The Front Office Sales Representative will act as the first point of contact for prospective students and their families, promoting MEDPRIME TRAINING COLLEGE’s academic programmes. This role combines sales, customer service and admissions support to achieve enrollment targets while delivering a welcoming front‑office experience.

Key responsibilities

• Recruit prospective students and meet assigned enrollment targets.
• Promote academic programmes through direct marketing, telesales, social media, school visits, exhibitions and community outreach.
• Respond promptly to inquiries via telephone, email, WhatsApp, social media and walk‑ins.
• Guide applicants through the admission process, ensuring complete and timely documentation.
• Maintain regular follow‑up with prospects to maximise conversion from inquiry to enrollment.
• Receive and attend to visitors professionally, maintaining an organized front‑office environment.
• Record inquiries, applications and recruitment activities accurately in institutional systems.
• Build and maintain relationships with schools, communities and referral partners.
• Prepare daily, weekly and monthly reports on recruitment, lead conversion and enrollment performance.
• Represent the institution professionally and contribute to continuous improvement initiatives.
• Perform any other duties assigned by management to support strategic objectives.

Required profile

• Diploma or Bachelor’s degree in Marketing, Business Administration, Public Relations, Customer Service, Education or a related field.
• Previous experience in sales, marketing, admissions, customer service or student recruitment is an advantage.
• Excellent communication and interpersonal abilities.
• Strong sales, negotiation and customer‑service orientation.
• Ability to work independently and meet performance targets.
• Organisational and time‑management competence.
• Professional appearance, integrity and a positive attitude.

Required skills

• Proficiency in Microsoft Office applications.
• Familiarity with digital communication platforms.