Hostess – Front Office & Guest Relations

About the role

The Hostess will be the first point of contact for guests, creating a welcoming atmosphere and ensuring smooth front‑office operations. Working closely with the service team, the role blends customer service, reservation management, and brand representation to deliver memorable experiences.

Key responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and coordinate seating arrangements efficiently.
• Answer incoming calls, address inquiries promptly, and maintain clear communication with guests.
• Collaborate with the service team to ensure smooth guest flow and timely seating.
• Handle guest concerns or complaints professionally, escalating when necessary.
• Keep the reception area organized and aligned with brand standards.
• Support branch operations to uphold consistent customer service quality.
• Perform additional duties assigned by the Branch Manager or Management.

Required profile

• Minimum Diploma in Hospitality Management, Business Administration, Customer Service, or a related field.
• At least 1 year of experience in front‑office, hostess, guest relations, reception, or customer service roles.
• Previous hospitality industry experience is an advantage.
• Female candidates aged 23–28 are encouraged to apply.
• Positive attitude, pleasant personality, and passion for delivering exceptional guest experiences.

Required skills

What we offer

• Competitive monthly salary ranging from KES 25,000 to KES 30,000.
• Opportunity to work in a dynamic hospitality environment within Nairobi’s Westlands district.