Housekeeping Supervisor

About the role

The Housekeeping Supervisor will lead the daily cleaning operations of a busy hotel in Nairobi, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation. This role combines team leadership, quality control, and inventory management to support a seamless guest experience.

Key responsibilities

• Supervise and coordinate daily housekeeping activities, assigning duties and work schedules to staff.
• Conduct regular inspections of guest rooms, public areas, and back‑of‑house facilities to verify cleanliness standards.
• Train, mentor and support housekeeping attendants, monitoring attendance, punctuality and productivity.
• Handle guest requests and housekeeping‑related complaints promptly and professionally.
• Maintain accurate records of inventory, linen, cleaning supplies and report shortages or damages.
• Ensure compliance with health, safety and sanitation regulations, promoting safe handling of chemicals and equipment.

Required profile

• Diploma in Hospitality Management or a related field.
• Minimum of 2 years supervisory experience in hotel housekeeping.
• Strong knowledge of housekeeping procedures, cleaning standards and hotel operations.
• Excellent attention to detail and good communication skills.

Required skills

• Record keeping and report preparation.