HUB Coordinator – Nairobi

About the role

Welthungerhilfe is establishing a Global Admin HUB in Nairobi to centralise and streamline administrative processes across its programmes. As the HUB Coordinator you will lead the set‑up, development and daily operations of this hub, ensuring high‑quality service delivery and strong coordination with country offices and the head office.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Recruit, onboard and train HUB team members in coordination with the head office.
• Manage day‑to‑day operations, providing supervision, guidance and support to staff.
• Ensure timely, efficient and high‑quality service delivery according to Service Level Agreements.
• Oversee the phased transition and integration of operational processes and systems into the HUB.
• Act as the main liaison between the HUB, country offices and the head office, ensuring effective communication and alignment.
• Coordinate resolution of operational issues with relevant stakeholders.
• Maintain compliance and quality assurance in line with internal controls and audit requirements.
• Drive continuous improvement and support WHH’s digital transformation initiatives.
• Contribute to the ZAMI Core Team, identifying risks, sharing lessons learned and supporting implementation.

Required profile

• University or technical college degree in a relevant field.
• 2–5 years of relevant professional experience, preferably in the Global South.
• Experience coordinating and organising operational processes; financial processing of projects is a plus.
• Strong leadership and people‑management skills with the ability to develop a diverse team.
• Excellent organisational, coordination and stakeholder‑management abilities.
• Collaborative, solution‑oriented working style with sound decision‑making.
• Strong intercultural communication and negotiation skills.
• Fluent English; additional language such as French or Arabic is advantageous.

What we offer

• Fair compensation based on a transparent salary scale.
• Commitment to well‑being, safety, security and health.
• Modern, agile work environment embracing digitalisation and innovation.
• Opportunities for personal and professional growth through learning and development.
• Diverse, dedicated team where passion and expertise drive impact.