Product Operations Associate

About the role

The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in‑house tech team and business stakeholders to design, build, and implement intelligent, tech‑enabled solutions that solve complex business bottlenecks.

Key responsibilities

• Proactively manage and resolve technical issues raised by the field team and stakeholders, conduct root‑cause analysis and work with the development team to implement fixes.
• Oversee day‑to‑day functioning and monitoring of current products, handling configurations and change requests.
• Translate business needs into documentation, creating use cases, flow charts, and mock screens for functional and non‑functional requirements.
• Coordinate rollout and expansion of new and existing products, features, and automations to new geographies and user groups.
• Streamline business processes using AI and modern automation tools.
• Partner across cross‑functional groups throughout the product lifecycle from design to launch.
• Steer testing of applications, solutions, and web panels at various stages of the product lifecycle.

Required profile

• 3+ years of experience in product operations, product management, or a closely related tech‑delivery domain.
• Excellent communication and project coordination skills.
• Detail‑oriented professional who takes pride in the quality and impact of work.
• Strong problem‑solving ability with a knack for digging into root causes of technical hurdles.

Required skills

• Excel
• SQL
• AI productivity tools

What we offer

• Professional growth in a dynamic, high‑social‑impact industry.
• An open‑minded, collaborative culture with multicultural colleagues.
• Structured learning and development programs through the Sun Centre for Leadership.
• A strong commitment to diversity, inclusion, and belonging.
• Recruitment, training, compensation, and promotion based on experience, skills, effort, and results.