Restaurant Supervisor

About the role

We are looking for a motivated Restaurant Supervisor to lead our front‑of‑house team in Nairobi’s Westlands district. You will ensure smooth daily operations, uphold service standards and contribute to the restaurant’s profitability.

Key responsibilities

• Supervise front‑of‑house activities and coordinate with kitchen staff during service.
• Manage staff schedules, shift allocations and oversee opening and closing procedures.
• Monitor service flow to guarantee timely food and beverage delivery.
• Maintain cleanliness and organization of dining and service areas, ensuring compliance with health, safety and hygiene regulations.
• Handle customer issues, support staff during busy periods and address feedback.
• Ensure food presentation, portioning and taste meet established standards.
• Conduct routine inspections of service and kitchen areas and enforce SOP adherence.
• Track daily sales, control labour and waste costs, and support budgeting and financial reporting.

Required profile

• Minimum 3 years (36 months) experience in restaurant supervision or similar role.
• Mid‑level qualification as indicated in the posting.
• Strong knowledge of health, safety and hygiene regulations.
• Proven ability to manage staff schedules and resolve customer concerns.

Required skills