Security Supervisor

About the role

Hyatt Regency Nairobi is seeking a disciplined, experienced and highly dependable Security Supervisor to support the leadership of the hotel’s Security function and ensure a safe, secure and welcoming environment for guests, colleagues and assets. The role requires a confident security professional who can lead a team, manage incidents calmly, enforce standards consistently and work effectively in a fast‑paced hotel environment.

Key responsibilities

• Supervise Security Officers and ensure effective deployment across all hotel areas.
• Lead security operations during assigned shifts and ensure proper handover between teams.
• Monitor access control, CCTV, patrols, key control, parking and other security systems.
• Respond promptly and professionally to security incidents, emergencies and guest or colleague concerns.
• Conduct investigations and prepare accurate, timely and confidential incident reports.
• Ensure compliance with hotel security procedures, emergency response protocols and brand standards.
• Coordinate with Police, Fire Services, medical responders and other authorities when required.
• Conduct regular security inspections, identify vulnerabilities and support loss‑prevention initiatives.
• Support emergency drills, evacuation procedures and crisis‑response preparedness.
• Maintain a visible, professional and guest‑focused presence throughout the hotel.

Required profile

• Highly observant, vigilant and able to stay calm under pressure.
• Firm and confident without being confrontational.
• Professional, discreet and trustworthy with strong judgment.
• Excellent communicator and team leader.
• Physically capable of performing patrols and emergency‑response duties.
• Willing to work shifts, weekends and public holidays.

Required skills

• Access control knowledge.
• CCTV operation and monitoring.
• Incident management and investigations.
• Emergency response procedures.
• Security procedures and loss‑prevention techniques.
• Workplace safety awareness.
• Report writing and documentation.
• Computer literacy for maintaining security records.