Ticketing Personnel

About the role

We are looking for a diligent Ticketing Personnel to join our travel team. The successful candidate will handle airline reservations, ticket issuance, and client communications while ensuring compliance with industry standards.

Key responsibilities

• Monitor ticketing deadlines and manage booking queues.
• Track airline schedule changes and promptly inform clients.
• Liaise with airlines and suppliers to resolve ticketing issues.
• Prepare flight quotations and respond to client inquiries.
• Maintain accurate reservation and ticketing records.
• Deliver professional and efficient customer service.

Required profile

• Certificate or Diploma in Travel & Tourism, IATA, or a related field.
• Minimum 24 months of experience in airline reservations and ticketing.
• Strong working knowledge of Galileo and/or Amadeus GDS.
• Good understanding of fare rules, reissues, refunds, and cancellations.
• Excellent communication and attention to detail.
• Ability to work under pressure and meet ticketing deadlines.
• Experience in an IATA‑accredited travel agency is an advantage.

Required skills

• Galileo GDS
• Amadeus GDS
• IATA fare rules

What we offer

• Competitive monthly salary ranging from KES 30,000 to KES 45,000.