Business Processing & Compliance Officer

About the role

The Business Processing & Compliance Officer will coordinate activities and support services within the Business Processing and Compliance functions, ensuring prompt, efficient, and effective operational support for insurance policies and corporate schemes.

Key responsibilities

• Process new and renewal policies in line with SLA and guidelines.
• Prepare data upload files for benefit set‑up and member uploads, ensuring correct benefits for corporate schemes and retail policies.
• Handle claims from service providers, reconcile invoices, and resolve stuck invoices and resubmissions.
• Process reimbursements, endorsements, and retail policy premiums according to SLA.
• Conduct system testing, validation, and continuous process innovation; train colleagues as needed.
• Perform quality assurance on captured claims to reduce reconciliation issues and prevent fraudulent losses.
• Maintain customer data quality and compliance across all operations.
• Reconcile scheme and client data for renewals and new business; create master policies for retail policies.
• Prepare and issue medical cards within set turnaround times and keep clear records.
• Produce daily and monthly departmental and business reports.
• Communicate internally and externally on customer service matters, supporting the company’s customer experience strategy.

Required profile

• Bachelor’s degree in a business‑related field.
• 4–6 years of experience in a similar insurance processing or compliance role.
• Progress towards a professional insurance qualification (e.g., ACII, FLMI, IIK).
• Proficient with Microsoft Office and electronic document management systems (EDMS).
• Strong knowledge of insurance regulatory requirements and products.
• Excellent communication and customer service skills.

Required skills

• Microsoft Office
• Electronic Document Management System (EDMS)