Call Center Agent Intern – Western Kenya

About the role

Capen Credit Limited is seeking a Call Center Agent Intern to support its micro‑finance collection team in Western Kenya. The role offers hands‑on experience in customer outreach, loan repayment follow‑up and data recording within a full‑time, on‑site environment.

Key responsibilities

• Make assigned customer calls to follow up on loan repayments and outstanding obligations.
• Follow up defaulted accounts, partial payments and recent disbursements as assigned.
• Contact customers early to remind them of upcoming or overdue repayments and encourage timely payment.
• Secure and document realistic Promises to Pay (PTPs) and monitor agreed payment commitments.
• Handle customer questions and repayment concerns professionally, escalating unresolved issues as needed.
• Maintain accurate daily records of calls, customer responses, PTPs and payment outcomes.
• Update collection pipelines and provide timely feedback on contact and repayment status.
• Identify high‑risk accounts and refer them to the supervisor for further intervention.
• Achieve daily call, follow‑up and collection targets.

Required profile

• Diploma or degree in any relevant field.
• Basic computer competency.
• Strong communication and customer service abilities.
• Applicants aged 30 years or below.
• Prior experience in micro‑finance is an advantage.

Required skills

• Computer competency.

What we offer

• Practical hands‑on experience in customer engagement and micro‑finance collections.
• Exposure to loan repayment management, customer service and portfolio performance.
• Opportunity to develop a career in financial services.