Case Manager Assistant – Personal Injury

About the role

We are looking for a proactive, highly organized Case Manager Assistant to join our Pre‑Litigation team in Nairobi. You will work closely with senior Case Managers to drive personal injury cases forward and help clients obtain the maximum settlement.

Key responsibilities

• Open and track insurance claims with carriers, subrogation departments and MedPay/CARE providers.
• Order, track and audit police reports, medical records and billing statements.
• Schedule medical appointments, arrange client transportation and maintain empathetic communication.
• Verify billing balances with medical providers to prepare files for settlement.
• Organize complete, audit‑ready case files for handover to demand writers.

Required profile

• 1–2 years of experience as a Case Manager Assistant, Case Manager or Legal Assistant in a personal injury law firm.
• Bachelor’s degree (completed or in progress) in Law, Health Sciences or a related field.
• Advanced English proficiency; bilingual Spanish/English is a plus.
• Minimum typing speed of 40 WPM.
• Hands‑on experience with Litify or Salesforce legal CRM platforms.

Required skills

• Litify
• Salesforce