Client Manager – Telco/Connectivity

About the role

The Client Manager – Telco/Connectivity will own the relationship with NTT's telecom and connectivity customers in Kenya, driving expansion, renewals and overall satisfaction. You will act as the primary commercial contact, aligning client needs with NTT's portfolio of solutions.

Key responsibilities

• Build and nurture relationships to generate new revenue and secure renewals across all solutions.
• Collaborate with NTT’s regional offices and infrastructure teams to deliver a seamless client experience.
• Achieve revenue and margin targets while managing a robust sales pipeline using Salesforce.com.
• Develop account strategies based on stakeholder influence, receptivity and dissatisfaction.
• Minimize churn and maximize retention for onboarded clients.
• Conduct vulnerability analysis against competitors to ensure client‑centric solutions.
• Serve as the first point of contact for client issues and drive resolution.
• Maintain compliance with International Trade Policy and financial governance.

Required profile

• Strong sales business acumen with a focus on delivering commercial outcomes.
• Ability to analyse client data, forecast accurately and manage pipelines.
• Excellent stakeholder management and communication skills.
• Understanding of telecom and connectivity markets is preferred.

Required skills

• Salesforce.com