Commercial Operations Manager

About the role

The Commercial Operations Manager sits at the centre of Turaco’s Commercial Operations function, turning strategic intent into delivery. The role moves between billing reconciliation, performance optimisation, product or partner launches, and cross‑functional initiatives with Product, Technology, Finance and Partnerships. Reporting to the Head of Commercial Operations, you create clarity, own ambiguous work and keep critical projects moving.

Key responsibilities

• Translate Commercial Operations priorities into concrete actions, owners and timelines, then stay with the work until it is genuinely finished.
• Coordinate delivery across Customer Operations, Claims, Policy Administration, billing, insurance and partner operations, stepping in wherever progress slows or work slips between teams.
• Carry major projects – new products, partner launches, system changes and operational initiatives – from planning through execution and into a stable steady state.
• Get to the root of operational problems quickly and build practical fixes, convening the right people when an issue cuts across Commercial, Product, Technology, Finance or Partnerships.
• Flag risks early, outlining the problem, its impact, options and a recommended next step rather than simply reporting bad news.
• Use scorecards, operational data and business information to spot emerging performance gaps, help teams build recovery plans, and give leadership a clear view of priorities and risks across markets.
• Strengthen the operating system itself: processes, SOPs, trackers, controls and performance rhythms, shifting recurring issues from manual fixes to lasting solutions.

Required profile

• 3–5+ years of professional experience in operations, strategy, consulting, fintech, financial services, technology, insurance or a fast‑moving startup environment.
• Proven ability to carry difficult projects from an ambiguous start to successful delivery.
• Strong analytical and problem‑solving skills, comfortable working with numbers, spreadsheets and operational data.
• Clear written and verbal communication, able to simplify complex issues for frontline teams and senior leaders.
• Influence without formal authority, moving work forward when you do not manage everyone involved.
• Sound judgement on when to dig deeper, make a call or escalate, and a bias toward action and follow‑through.
• Genuine curiosity about AI and emerging technology and the ability to help colleagues adopt new tools.