Credit Account Coordinator

About the role

The Credit Account Coordinator will act as the primary liaison between insurance benefit teams and the hospital, ensuring accurate management of debtor contracts and insurance credit data. This role supports the revenue cycle by maintaining databases, processing account changes, and facilitating claim submissions.

Key responsibilities

• Serve as liaison between Insurance Benefits Teams and the hospital.
• Ensure all debtors have valid contracts and act as custodian of those contracts.
• Maintain an accurate client database for insurance and direct credits.
• Communicate insurance and corporate revenue‑cycle requirements to stakeholders via the corporate folder.
• Update the database based on instructions from insurance and direct‑credit companies.
• Open new accounts after confirming duly signed SLAs/contracts.
• Suspend schemes in the system when instructed by insurers or direct‑credit companies.
• Add or delete members in schemes according to insurer or direct‑credit instructions.
• Allow billing for items that require pre‑authorization.
• Respond to internal and external queries regarding the database.
• Identify causes of rejected claims and implement changes to prevent recurrence.
• Train relevant users on insurance and corporate requirements.
• Provide leadership to achieve high performance through employee development, engagement and performance management.
• Ensure timely submission of monthly claims reports.

Required profile

• Bachelor’s degree in a business‑related field.
• CPA 2 certification.
• Minimum 2 years of relevant experience.
• Strong attention to detail.
• Excellent interpersonal skills and a team player.

Required skills

• CPA 2