Debt Collector

About the role

Takataka Solutions is seeking a proactive Debt Collector to join its Credit and Collections team in Westlands, Nairobi. The role focuses on recovering overdue payments, negotiating payment plans, and maintaining accurate receivable records in a fast‑paced hospitality environment.

Key responsibilities

• Contact delinquent customers via phone, SMS, email and field visits to secure payments.
• Log all collection activities and keep customer contact records up to date.
• Handle bounced cheques, dishonoured payments and post‑dated cheques.
• Negotiate and monitor payment plans, ensuring compliance with agreed terms.
• Update QuickBooks/ERP with payment commitments, receipts and follow‑ups.
• Collaborate with Sales and Customer Service to resolve billing disputes.
• Prepare weekly aging reports and present insights in monthly receivables review meetings.
• Support legal recovery by providing accurate account statements and evidence.

Required profile

• Diploma or degree in Finance, Accounting, Business Management or related field.
• 2–3 years of experience in debt collection or accounts receivable management.
• Proven ability to negotiate payment plans and manage difficult customer conversations.
• Familiarity with ETIMS compliance, KRA regulations and internal audit requirements.

Required skills

• QuickBooks
• ERP systems
• CRM‑based collection tools