Customer Care / Receptionist (Funeral Home)

About the role

The Customer Care/Receptionist provides compassionate, professional and efficient front-office support to clients, bereaved families, visitors and other stakeholders. As the first point of contact for the funeral home, the role is central to creating a respectful, supportive and reassuring experience during sensitive moments. The position is full time, based in Kabati, Murang'a County, with a stated salary of KShs 30,000.

Key responsibilities

• Serve as the first point of contact, welcoming clients and visitors warmly and empathetically, and answering enquiries about arrangements, services, pricing, procedures and timelines.
• Support funeral service coordination by helping clients with documentation, appointments, viewings, collections and ceremonies, and following up on pending requests.
• Manage the reception area, handle calls, messages and correspondence confidentially, and keep client records, visitor logs and files accurate.
• Promote funeral home services, support customer acquisition and retention, and gather feedback to improve service.
• Handle complaints and feedback promptly, and prepare routine reports on inquiries, feedback and outstanding issues.

Required profile

• Diploma or degree in Sales, Marketing, Customer Service, Business Administration or a related field.
• At least 3 years' experience in a customer-facing role, preferably in hospitality, healthcare, insurance, sales or service industries.
• Excellent interpersonal and communication skills, with the ability to deal with clients in emotionally sensitive situations.
• Good organisational skills, attention to detail, and the ability to multitask under pressure.
• Professionalism, integrity, empathy and confidentiality.

Candidates apply by sending their CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled.