Customer Care Supervisor

About the role

Powervision Consultancy is recruiting, on behalf of its client, a Customer Care Supervisor for a full-time position in Nairobi. The supervisor oversees customer service activities, supervises staff and coordinates daily operations so that customers receive quality service. The advertised salary is KSh 40,000.

Key responsibilities

• Supervise staff and coordinate daily customer service and operational activities.
• Ensure customers receive professional, timely and satisfactory service.
• Handle customer complaints and resolve service-related concerns professionally.
• Monitor service quality and ensure customers' garments are handled with care and attention to detail.
• Coordinate daily activities for smooth and efficient service delivery.
• Monitor stock levels and make sure cleaning materials and other supplies are available.
• Support cash handling, daily sales monitoring and record keeping.
• Maintain good communication between staff and ensure they stay responsible and accountable.

Required profile

• At least two years of experience in a supervisory role within the service industry.
• Diploma in Hospitality Management, Business Management, Customer Service or a related field is an added advantage.
• Experience in dry cleaning, laundry, hospitality, hotels, restaurants or other customer-facing businesses is an added advantage.
• Proven ability to supervise staff and coordinate daily operations.
• Good customer service skills and the ability to handle complaints professionally.
• Attention to detail, especially when handling and checking customers' garments.
• Basic knowledge of cash handling, daily sales and record keeping.
• Strong leadership, communication and organisational skills, with the ability to work independently with minimal supervision.

To apply, send your application to the recruiter's e-mail, indicating Customer Care Supervisor as the subject; the deadline is 10 November 2026.