Digital Sales & Social Media Executive - Furniture

About the role

Nexus Staffing Solutions is recruiting on behalf of its client, a furniture retail store on Ngong Road in Nairobi, for a full-time Digital Sales & Social Media Executive. The role combines physical customer engagement with digital sales, with a focus on TikTok marketing and social commerce. The ideal candidate is outgoing, confident on camera and able to turn online interest into sales.

Key responsibilities

• Drive daily furniture sales through walk-in customers, telephone enquiries and online platforms.
• Promote the store's products on TikTok and other social media platforms.
• Create short-form videos showing furniture products, features, designs, prices and promotions.
• Appear confidently in product videos, demonstrate products and present promotional content.
• Respond quickly to enquiries, comments and direct messages, and follow up with prospective customers.
• Convert online enquiries and social media engagement into sales and maintain strong customer relationships.
• Help develop and run social media campaigns, promotions and product marketing initiatives.
• Monitor online engagement, enquiries and sales, and keep product information, prices and availability accurate.
• Work towards agreed sales targets and contribute to revenue growth.

Required profile

• Diploma or certificate in Sales, Marketing, Digital Marketing, Business Administration or a related field is an added advantage.
• Previous experience in sales, retail marketing, digital marketing or customer service.
• Understanding of TikTok and other social media for product marketing and online selling.
• Ability to create videos and promotional content with a smartphone; basic content creation, photography and video editing skills are an added advantage.
• Excellent verbal and written communication, persuasion and negotiation skills.
• Self-driven, creative, organised and able to work independently to meet targets.