Face to Face Fundraisers Trainer

About the role

The Fundraising Trainer develops, delivers and evaluates training programmes for face-to-face fundraising teams, equipping fundraisers with communication, donor engagement, persuasion, objection-handling and donor acquisition skills. The trainer works closely with fundraising managers, team leaders and field teams to improve performance, strengthen donor relationships and support the organisation's fundraising objectives.

Key responsibilities

• Deliver classroom and field-based onboarding and refresher training, including the core F2F methodology, pitching, storytelling, active listening and compliance, code of conduct and data privacy.
• Develop training materials, presentations, manuals, role-play exercises and assessment tools.
• Run one-to-one reviews, capacity-building workshops, team debriefs and coaching plans, and monitor KPIs such as conversion rates, average donation values and donor retention.
• Take part in recruitment, coach team leaders, share best practices and contribute to fundraising strategy and continuous improvement.
• Visit fundraisers in the field, give constructive feedback and enforce street-fundraising regulations, site agreements and safety protocols.
• Help plan field locations, site rotations and weekly schedules, track daily/weekly metrics and report progress to management.
• Evaluate training effectiveness through tests, role-plays and field observation, keep records of attendance and outcomes, and prepare regular training reports.

Required profile

• Honours or Bachelor's degree in Social Sciences, International Relations or a related field.
• At least 3-5 years of experience in fundraising, sales, field marketing or donor acquisition.
• Demonstrated understanding of donor engagement, fundraising communication and performance management.
• Experience in a multicultural team and a strong Pan-African mindset.
• Experience developing training materials and conducting practical training sessions.

Required skills

• Strong communication, negotiation and facilitation skills.
• Knowledge of campaigning, creative advocacy, lobbying and canvassing projects.
• Ability to assess performance, give constructive feedback and work in a target-driven environment.
• Planning, organisation and time-management skills.