Front Desk Receptionist

About the role

3rd Park Hospital is hiring a full-time, on-site Front Desk Receptionist in Nairobi. The role welcomes patients and visitors, handles enquiries and keeps reception records up to date. The employer is listed as Corporate Staffing Services, which posts jobs on behalf of its clients.

Key responsibilities

• Welcome patients and run the front desk with warmth and discretion
• Handle calls, WhatsApp, email and social media enquiries promptly
• Schedule and confirm appointments and manage the doctor's diary
• Explain treatment packages and pricing (training provided)
• Process payments, invoices, M-Pesa and insurance paperwork, and do a daily cash-up
• Maintain patient files and the clinic database
• Keep the reception and waiting area clean and tidy

Required profile

• Certificate or diploma in Front Office Management, Business Administration or a related field
• 2+ years of reception experience, ideally in a private clinic, spa, hotel or premium retail setting
• Impeccable grooming and presentation
• Excellent spoken and written English; Swahili is essential, other languages a plus
• Discreet, organised and calm under pressure

To apply, send your CV, cover letter and a recent photo by email to the recruitment team, using the subject line "Receptionist".