General Manager, Destination Management Company (Nairobi)

About the role

A Nairobi-based Destination Management Company (DMC) offering authentic safari and travel experiences across East Africa is looking for a driven, sales-oriented General Manager. The company is growing and focuses on international partnerships, digital transformation and service delivery. The successful candidate will lead the strategic, commercial and operational direction of the DMC.

Key responsibilities

• Develop and execute a strategic business plan aligned with the company's growth objectives.
• Lead local and international contracting with hotels, lodges and tour operators, securing the best rates and value additions.
• Use advanced negotiation tactics to maximise profitability and build strong supplier relationships.
• Oversee marketing, sales and digital strategies to increase visibility and drive online bookings.
• Expand international client networks through partnerships, expos and trade fairs.
• Ensure operational excellence in reservations, logistics and customer experience.
• Lead and mentor staff to build a high-performance culture focused on service and results.
• Manage budgets, forecasts and financial performance while optimising cost efficiency.
• Represent the company at trade fairs and stakeholder engagements locally and internationally.

Required profile

• Bachelor's degree in Tourism, Business or a related field (Master's preferred).
• 8-10 years of experience in the safari, DMC or hospitality industry, including 4+ years in a leadership role.
• Strong negotiation and contracting experience with local hotels and international operators.
• Proven track record in digital marketing, online travel platforms and CRM systems.
• Excellent communication, interpersonal and presentation skills, and a results-driven, visionary approach.