Junior IT Support Specialist

About the role

A client of Summit Recruitment & Search is recruiting a Junior IT Support Specialist in Nairobi, Kenya. The role provides technical assistance and support to IT systems and users, covering troubleshooting, hardware and software issues, security, networking and CCTV, and keeping IT systems running smoothly under minimal supervision.

Key responsibilities

• Provide technical support to employees for hardware, software, CCTV and network issues, and resolve problems quickly to minimise downtime across multiple branches and locations.
• Assist in maintaining and monitoring computer systems, networks and applications, performing regular updates and backups to protect data integrity and security.
• Support the installation, configuration and maintenance of IT infrastructure such as servers, routers and switches, and ensure its availability and reliability.
• Train employees on hardware, software and IT systems, and create and maintain user guides and documentation.
• Help implement and maintain IT security measures, monitor for potential breaches and respond to security incidents.
• Maintain an inventory of IT equipment and software licenses and coordinate with vendors for procurement.
• Work with other departments and branches to understand their IT needs and communicate clearly with team members and management.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Minimum of 2-3 years of relevant experience.
• Good understanding of computer hardware, software and network systems.
• Strong problem-solving, communication and organisational skills, able to work independently and as part of a team.

Required skills

• Knowledge of Windows and Mac operating systems.
• Familiarity with basic networking concepts and devices (fixed data, Wi-Fi and CCTV).
• Understanding of IT security principles and best practices.
• Knowledge of system administration tasks.
• Proficiency with IT support tools and ticketing systems.