Junior NOC Engineer

About the role

CIC Insurance is hiring a Junior NOC Engineer in Nairobi, reporting to the Service Reliability Manager. The role covers day-to-day monitoring and first-line operational support of network, infrastructure and technology services, including event monitoring, incident detection, initial troubleshooting, escalation and adherence to operational procedures. The position is full time.

Key responsibilities

• Monitor network, server, application, cloud and infrastructure alerts using approved monitoring tools
• Perform first-level troubleshooting and resolution of common incidents
• Escalate incidents beyond defined thresholds to the Senior NOC Engineer or relevant support teams
• Acknowledge, log, categorize and prioritize incidents according to SLA requirements
• Monitor WAN, LAN, VPN, internet connectivity, firewalls and critical applications
• Run routine health checks and operational checklists
• Support approved change implementation and post-change monitoring
• Maintain incident records, shift reports and operational logs
• Follow documented procedures, runbooks and recovery guides
• Assist in disaster recovery and business continuity testing, identify recurring alerts and support service restoration

Required profile

• Bachelor's degree in Information Technology, Computer Science, Telecommunications or a related field
• 2-3 years of experience in NOC, Network Operations, Infrastructure Support or IT Operations

Required skills

• Network monitoring tools such as Grafana, Prometheus, Datadog and Nagios
• Basic networking concepts (TCP/IP, DNS, DHCP) and routing and switching (VPNs, VLANs)
• Windows and Linux server administration fundamentals
• Incident and problem management processes
• Cloud environments (Azure or AWS)
• Basic scripting (PowerShell, Bash or Python)
• ITSM tools such as ServiceNow or Jira Service Management