Operations Officer – Learning Institution

About the role

A startup developing practical skills among learners is recruiting a proactive, organised and results-oriented Operations Officer through Corporate Staffing Services. The role oversees daily operations, coordinates administrative functions, supports learners and trainers and establishes efficient operational systems. It is a full-time position in Nairobi with a salary of Ksh 70,000 to 80,000.

Key responsibilities

• Oversee day-to-day operations of the learning institution and develop, implement and improve operational policies, procedures and systems.
• Coordinate daily learning activities, schedules, classes and institutional programmes, and monitor performance.
• Manage student enrolment, registration, onboarding and orientation, and keep accurate student records and attendance registers.
• Handle student enquiries, feedback and complaints, and monitor class attendance and engagement.
• Oversee office administration, documentation, filing and record management, and coordinate procurement of office supplies and learning materials.
• Manage institutional calendars, meetings and appointments, and prepare operational reports.
• Monitor operational expenditure, track student fee payments and follow up with the finance team, and keep records of purchases and expenses.
• Support growth strategies, institutional events, workshops and new programmes, and recommend improvements to efficiency and learner experience.
• Ensure compliance with operational policies and regulatory requirements, and maintain high standards of service delivery and a safe, organised learning environment.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Education Management, Project Management or a related field.
• At least 3-4 years of relevant experience in operations, administration, education management or a similar role.
• Experience in a startup, training institution, school or college is a must.
• Demonstrated experience coordinating teams, managing processes and overseeing daily operations.
• Good understanding of administrative systems, budgeting and operational reporting.
• Strong organisational and coordination skills, and excellent verbal and written communication skills.

To apply, send your CV by email quoting the job title "Operations Officer – Learning Institution" in the subject line before 20 November 2026; only shortlisted candidates will be contacted.