Portfolio Recovery Executive

About the role

Oya Microcredit is hiring a full-time Portfolio Recovery Executive in Nairobi. The role covers loan recovery and credit control: monitoring client loan accounts, following up on repayments and ensuring timely debt recovery. You will report to the Portfolio Recovery Manager and work closely with the Operations team and management to keep the loan portfolio healthy.

Key responsibilities

• Monitor customer loan accounts and identify overdue payments
• Follow up with clients by call, message and field visits to secure repayment
• Recover outstanding debts from borrowers
• Assess risk levels and recommend recovery actions
• Prepare daily, weekly and monthly portfolio reports
• Track loan performance and give insights for decision-making
• Reconcile payments with the credit and operations team
• Negotiate repayment plans with clients where necessary
• Maintain accurate records of all recovery activities

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Accounting or a related business field
• Experience in debt collection, credit control or loan recovery is an added advantage
• Ability to work in the field and handle clients professionally
• Female candidates are encouraged to apply

Required skills

• Strong communication and negotiation skills
• Good analytical and reporting skills
• Problem-solving, attention to detail and ability to meet targets and deadlines
• Integrity and professionalism

To apply, send your CV quoting "Portfolio Recovery Executive" in the subject line to the employer before 28 November 2026; only shortlisted candidates will be contacted.