Talent Development & Capacity Building Manager

About the role

A global pioneer in business management software, supporting over 2.5 million businesses across 100+ countries, is looking for an experienced Talent Development and Capacity Building Manager for its International Operations team in Kenya. The role is a zero-to-one position: the successful candidate will design, launch and scale a structured internship and early-career talent program that builds a pipeline of job-ready talent for Sales & Distribution, Digital Sales, Customer Success and Product Adoption teams. It suits a purpose-driven HR professional who enjoys fast-paced environments.

Key responsibilities

• Design, implement and continuously improve the end-to-end internship and early-career capacity-building program.
• Create structured learning paths, success frameworks, training plans and performance milestones for interns.
• Lead recruitment, onboarding, induction, training, performance evaluation and career planning for interns.
• Partner with business leaders to align capacity-building initiatives with organisational and talent needs.
• Build and manage relationships with universities and academic institutions to attract high-potential talent.
• Deliver product, functional and business-context training so interns become productive contributors.
• Own the intern experience and growth journey, including clarity on career progression, and act as the main interface between interns, business teams and leadership.
• Track program outcomes, talent conversion rates and impact on business capacity, then refine the program using feedback and performance data.

Required profile

• Graduate or postgraduate degree in Human Resource Management or a related field.
• 3-5 years' experience in HR, Talent Development, Capacity Building or Early Careers programs.
• Proven experience designing and delivering structured learning or workforce development initiatives.
• High ownership mindset with the ability to build and scale programs from scratch.

Required skills

• Strong business partnering skills, able to align people initiatives to business outcomes.
• Excellent communication, coaching, influencing and stakeholder management skills.
• Ability to work effectively in a fast-paced, evolving, multi-stakeholder environment.