Technical Support Specialist

About the role

We are seeking a detail‑oriented Technical Support Specialist to provide prompt, professional assistance to users facing hardware, software, and system issues. The role focuses on delivering high‑quality support through multiple channels while ensuring a positive user experience.

Key responsibilities

• Provide technical support via email, chat, phone, or ticketing system.
• Troubleshoot hardware, software, and system‑related problems.
• Assist users with account access, configuration, and technical inquiries.
• Document issues, resolutions, and support activities accurately.
• Escalate complex technical problems to appropriate teams.
• Collaborate with internal teams to resolve technical concerns.
• Maintain up‑to‑date knowledge of systems, tools, and support procedures.
• Ensure timely follow‑up and resolution of support requests.

Required profile

• Experience in technical support, IT support, or customer service.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to manage multiple support requests and priorities.
• Organized, detail‑oriented, and able to work independently or within a team.

Required skills

• Operating systems (e.g., Windows, macOS, Linux).
• Software applications.
• Support tools such as ticketing systems.
• Hardware troubleshooting.