Account Manager – Banking-as-a-Service (BaaS)

About the role

The Account Manager – BaaS will be responsible for managing and growing relationships with BaaS clients, fintechs, corporates and strategic partners. You will act as the primary point of contact, ensuring a high‑quality client experience and aligning banking solutions with client business needs.

Key responsibilities

• Manage and grow relationships with BaaS clients, fintechs, corporates and strategic partners.
• Drive onboarding, implementation and ongoing account management for assigned clients.
• Identify upselling and cross‑selling opportunities to expand the BaaS portfolio.
• Collaborate closely with Product, Technology, Operations, Compliance and Risk teams.
• Monitor client performance, transaction volumes and usage trends, providing insights to improve engagement.
• Prepare regular account reviews, performance reports and client updates.
• Support business development initiatives and stay informed on fintech, payments and digital banking developments.

Required profile

• Bachelor’s degree in Business, Finance, Economics, Marketing, Technology or a related field.
• Minimum 3‑4 years of experience in account management, relationship management, business development or client success.
• Experience in BaaS, fintech, banking, payments or financial technology is an advantage.
• Strong commercial, negotiation and communication skills.
• Self‑driven, target‑oriented and comfortable working in a fast‑paced environment.