Account Manager SMB

About the role

As an Account Manager for Small and Medium Business (SMB) partners, you will drive hyper‑growth for Glovo’s quick‑commerce platform in Kenya. You will combine commercial hustle with data‑driven insights to expand partner portfolios, optimise operations and increase profitability.

Key responsibilities

• Execute high‑volume partner outreach, making ~40 focused calls per day to engage SMBs, pitch growth initiatives and resolve operational blockers.
• Align daily outreach with strategic priorities set by the SMB Lead, balancing revenue generation (e.g., upselling Glovo Ads, co‑funded promotions) and operational health (e.g., reducing prep times, fixing cancellation rates).
• Own a dedicated portfolio of high‑potential SMB accounts, managing order volume, Gross Merchandise Value (GMV) and Average Order Value (AOV).
• Identify and negotiate expansion levers such as co‑funded marketing campaigns and in‑app visibility solutions.
• Analyse performance data to uncover growth opportunities and drive partner profitability.

Required profile

• Strong commercial mindset with a proven ability to meet revenue targets.
• Data‑driven approach, comfortable analysing metrics to inform decisions.
• Excellent communication and negotiation skills for high‑touch partner engagement.
• Ability to manage multiple accounts simultaneously and adapt priorities quickly.

Required skills

What we offer

• Opportunity to shape the success of local merchants in a fast‑growing market.
• Dynamic, purpose‑driven culture with strong values and career development support.
• Exposure to a high‑visibility role influencing quick‑commerce growth across Kenya.