Application Support Engineer (Remote)

About the role

The Application Support Engineer works on the most complex customer tickets, where standard scripts and automated answers fall short. You will combine hands‑on troubleshooting with AI tools to diagnose ambiguous issues, communicate clearly with customers, and see problems through to resolution.

Key responsibilities

• Investigate escalated tickets by reproducing issues, analyzing logs, and reviewing API behavior.
• Leverage AI assistance while validating its output against authentic documentation.
• Compose clear, tension‑defusing communications for customers.
• Maintain ownership of incidents until they are resolved or properly escalated.
• Collaborate across Slack threads, knowledge bases, and configuration records to build diagnostic logic.

Required profile

• 2+ years in a hands‑on technical support or engineering role.
• Strong judgment in ambiguous, high‑pressure situations.
• Ability to work independently, remove blockers, and learn product details quickly.
• Comfort with rapid onboarding and handling multiple technology stacks.

Required skills

• REST APIs
• JSON
• HTTP status codes (e.g., 401, 404, 429)
• Command‑line proficiency
• Log analysis

What we offer

• Remote work environment
• Opportunity to shape AI‑augmented support processes
• Competitive salary of $60,000 per year