Clinical Software & Integration Support Specialist

About the role

We are seeking a Clinical Software & Integration Support Specialist to be the first‑line point of contact for our Practice Information Management Systems (PIMS) and related clinical applications. The role involves helping veterinary staff resolve issues, maintain configurations, and ensure smooth daily operation of critical software across our network.

Key responsibilities

• Provide first‑line support for clinical software and PIMS applications, handling incidents and service requests through to resolution.
• Troubleshoot user issues related to patient records, billing, appointments, reporting, templates, and access rights.
• Escalate complex problems and vendor defects as needed.
• Maintain system configurations, templates, forms, user groups, and operational settings.
• Support onboarding of new users, clinics, and workflows.
• Assist with system standardisation initiatives and ensure data integrity across platforms.
• Create and maintain knowledge‑base articles, procedures, and user documentation.
• Identify recurring issues and contribute to continuous‑improvement projects.
• Ensure requests follow governance and change‑management processes and participate in CAB discussions.

Required profile

• Proven experience supporting end‑users of business‑critical software platforms.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and stakeholder‑management skills.
• Experience using service‑desk or ticketing systems.
• Attention to detail and commitment to data integrity.
• Experience with PIMS platforms such as RxWorks or similar, preferably in veterinary or clinical settings.
• Ability to work collaboratively with software vendors and internal teams.

Required skills

• RxWorks
• VetCheck
• Vedi
• SmartFlow
• PIMS platforms
• Service‑desk / ticketing systems

What we offer

• Opportunity to support quality patient care in a veterinary environment.
• Involvement in system improvement and business‑wide standardisation initiatives.
• Collaborative and supportive team culture.
• Access to ongoing learning and professional development.