Cluster Manager - Microcredit Field Operations

About the role

Oya Microcredit is looking for a proactive, results-driven Cluster Manager to lead field operations within an assigned area. The role reports to the General Monitoring Officer and involves leading field officers, driving loan growth, ensuring timely collections and maintaining high standards of compliance and performance. It is a full-time position based in Nairobi.

Key responsibilities

• Train, supervise and motivate field officers to achieve daily targets
• Make sure all team members understand and follow company policies and procedures
• Review and share client loan applications (dockets) with the relevant teams, and assess applications above 3M
• Drive continuous marketing and client acquisition within the cluster
• Monitor loan repayments so clients pay within agreed timelines
• Track and report team performance on assessments and collections
• Ensure full compliance with company directives across the team
• Oversee loan disbursement on scheduled days and report issues to management promptly
• Identify client needs and recommend suitable products or services
• Carry out other duties assigned by management

Required profile

• Bachelor's degree
• Proven experience in team leadership or field operations, preferably in financial services
• Strong communication and interpersonal skills
• Ability to manage, motivate and monitor team performance
• Good analytical and decision-making skills
• High level of integrity and professionalism
• Flexibility and adaptability

Applications are made by sending a CV only, quoting the job title in the subject line, before 28 November 2026. Only shortlisted candidates will be contacted.