Customer Support Agent

About the role

We are looking for a proactive Customer Support Agent to deliver exceptional service across multiple channels. You will engage with customers via email, chat, and phone, ensuring their issues are resolved quickly and accurately while maintaining a positive experience.

Key responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide clear, accurate information and solutions to customer questions.
• Troubleshoot and resolve issues efficiently and professionally.
• Escalate complex or unresolved cases to the appropriate team.
• Follow up to confirm issues are fully addressed.
• Maintain detailed records of interactions and resolutions.
• Identify recurring problems and share feedback with internal teams.

Required profile

• Previous experience in customer support, call center, or help desk.
• Strong communication skills in English.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and suitable remote‑work setup.
• Professional, positive, and customer‑focused attitude.

Required skills

• Proficiency with computers.
• Experience using CRM systems.
• Familiarity with ticketing platforms.