Digital Products Lead - Digital Lending

About the role

A leading financial services company specialising in lending solutions, represented by Summit Recruitment & Search, is looking for an experienced, commercially driven Digital Products Lead in Nairobi. The role drives the growth, performance and adoption of digital lending products, aiming to increase digital loan disbursements, optimise lending channels and monitor portfolio performance.

Key responsibilities

• Drive growth and performance of digital lending products, meeting disbursement targets and boosting customer adoption.
• Monitor and analyse digital lending performance, including disbursements, active borrowers, PAR30 and collection rates.
• Develop and run customer activation campaigns via SMS, call centres, branch networks and other digital channels.
• Oversee and optimise USSD and mobile app lending channels, working with IT to fix technical issues.
• Work with Credit, IT, Sales and Operations to improve eligibility criteria, loan configurations, customer limits and digital lending processes.
• Monitor portfolio quality, support automated collections and recommend actions to reduce credit risk.
• Prepare weekly and monthly performance reports for senior management and ensure compliance with CBK digital lending regulations and Kenya's Data Protection Act.

Required profile

• Bachelor's degree in Business, Finance, Economics, Information Technology or a related field.
• At least 3 years of experience in digital lending, mobile financial services, fintech or financial product management.
• Proven experience monitoring digital loan portfolios (disbursements, PAR30, collection rates, customer activity).
• Strong understanding of USSD platforms, mobile lending apps and digital customer journeys in the Kenyan market.
• Ability to work with cross-functional teams and strong analytical, reporting, problem-solving and communication skills.

Required skills

• Experience with Mambu or a similar loan management system is an added advantage.

Candidates apply through the recruitment agency; the agency states it cannot reply to every application and recommends applying again for future roles.