Executive Officer – Operations, Security Company

About the role

A well-known security company, represented by Summit Recruitment & Search, is looking for an Executive Officer – Operations for its offices in Nairobi. The role covers the direction and control of the commercial and operational aspects of the Guarding, Alarm Response, Canine, and Fire and Cash Handling business units, aiming for high customer satisfaction, organic growth and financial success.

Key responsibilities

• Manage the Security Operations business unit commercially and operationally, and lead the development of its budgets and strategies.
• Monitor implementation of approved budgets and plans, set cost ratios and manage costs.
• Develop systems and processes for resource deployment aligned with quality assurance and growth, and enforce company SOPs.
• Manage client relations, keep operations teams updated and meet agreed client KPIs and service expectations.
• Provide leadership to nationwide operations teams and ensure full compliance with SOPs.
• Facilitate internal audits and implement resulting action plans.
• Mobilise new contracts, understand contracts and SLAs accurately, and run a rolling operational excellence programme.
• Conduct scheduled risk assessments at client sites and support bids and proposals.
• Drive financial performance, monitor collections, ensure timely billing and revenue assurance, and manage labour efficiency.
• Ensure health and safety alongside service delivery.

Required profile

• Bachelor's degree in Risk or Operations Management, Business Administration or a related field.
• Postgraduate qualification in Commercial Security and membership of a professional body is an added advantage.
• Minimum 5 years of security service experience, including at least 5 years in a senior position in commercial security or equivalent military experience.
• Leadership, strategic thinking, team-building and communication skills.
• Technical understanding of commercial security and integrated facilities management, and good knowledge of financial models.