Front of House Camp Manager – Maasai Mara

About the role

An upmarket camp in the Maasai Mara is looking for an experienced, dedicated and dynamic Front-of-House Camp Manager. The successful candidate must have at least 5 years of experience managing high-end tented camps or lodges, be self-motivated, and be able to work in remote bush environments for up to three months while keeping a positive attitude.

Key responsibilities

• Host a selection of clients in the camp and run agent educational trips, including overnight stays and site inspections.
• Oversee guest excursions with the guides, organising sundowners, bush meals and walks.
• Keep tents and décor well set, and schedule their maintenance and replacement.
• Lead, mentor and supervise all staff to uphold service standards and protect guests, staff, company property and equipment.
• Direct and oversee daily front-of-house operations.
• Oversee food and beverage functions and plan creative reservations, liaising with the reservations and ground-handling office.
• Use the online reservation system (ResRequest) to check booking status and compile reports.
• Gather material for blogs and social media, write guest reports after departures, maintain records and produce a monthly management report.

Required profile

• Bachelor's degree in Hospitality, Tourism or a related field.
• Minimum 5 years' experience in a similar setup.
• Reliable under pressure, able to multitask, make sound decisions and adapt quickly.
• Comprehensive knowledge of the Maasai Mara region, including cultural sensitivity and local operations.
• Detail-oriented, customer-focused, with good people, social and management skills.
• Able to write reports and carry out general administrative duties.